Our Commitment to Safety
At Muse, we believe everyone deserves to connect over music in a safe, respectful environment. These guidelines help us maintain a community where all music lovers can feel welcome, regardless of their background, identity, or music taste.
Community Standards
Be Authentic
Use real photos and be honest about your music taste. Authenticity leads to better connections. Don't pretend to like genres or artists you don't – there's someone out there who shares your exact vibe.
Respect Everyone
Treat others how you'd want to be treated. No hate speech, discrimination, or harassment based on race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic.
No Music Shaming
Everyone's music taste is valid. Don't mock or belittle others for their preferences. From pop to death metal, from K-pop to country – all music has value to someone.
Keep It Appropriate
No explicit content, nudity, or sexually suggestive material. Keep conversations respectful. This includes profile photos, chat messages, and any content you share.
Protect Privacy
Don't share others' personal information without consent. This includes phone numbers, addresses, social media handles, or any identifying information.
Meeting IRL Safely
Taking online connections offline is exciting! Here's how to do it safely:
Meet in public places first (concerts, cafes, festivals)
Tell a friend where you're going
Video chat before meeting in person
Trust your instincts
Arrange your own transport
Keep your phone charged
Stay sober and alert
Have an exit plan
Zero Tolerance
These behaviors will result in immediate account termination:
- ✗Violence or threats of violence
- ✗Sexual harassment or unwanted sexual content
- ✗Hate speech or discrimination
- ✗Stalking or doxxing
- ✗Impersonation or catfishing
- ✗Promoting illegal activities
- ✗Spam, scams, or commercial solicitation
- ✗Creating fake accounts or events
Reporting & Support
How to Report
- • Tap the three dots on any profile or message
- • Select "Report" and choose the reason
- • Provide details if needed
- • We review all reports within 24 hours
What We Do
- • Investigate all reports thoroughly
- • Take appropriate action (warning, suspension, ban)
- • Never reveal reporter identity
- • Follow up when action is taken
Need immediate help or have safety concerns?
Helpful Resources
Crisis Support
If you're in crisis or need immediate help:
- • Lifeline Australia: 13 11 14
- • Beyond Blue: 1300 22 4636
- • 1800 RESPECT: 1800 737 732
- • Emergency: 000
Online Safety
Learn more about staying safe online:
- • eSafety Commissioner: esafety.gov.au
- • Scamwatch: scamwatch.gov.au
- • Privacy: oaic.gov.au
Together We Create the Vibe
Safety isn't just our responsibility – it's everyone's. By following these guidelines and looking out for each other, we can keep Muse a place where music lovers connect authentically and safely.